Posted on - July 18, 2003 [at] 3:45 pm by Brad
Tagged in - gear
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I’ve been using a piece of software called GT-Manager to manage the patches on my Boss GT-6. Following is the story about how I tried to buy a copy of it and it has all (so far) gone retardedly wrong.
The other night the software stops working, the evaluation period expired. During the evaluation period I couldn’t save, once it was up I couldn’t even trigger patches from it anymore. This happened in the middle of recording and was a hassle and I decided that I should register the program finally and get it over with.
I head over to the website and I find out that it’s $30 US to register. No problem. I order it through Kagi. At the end of the process it says it’s going to forward me to another page where I can generate a key to register my software. Apparently it was supposed to open in another window and my popup blocker ate it. I viewed the source, tried to get at the page manually but that didn’t work. I tried to reload the page, but then I guess because it was a secure connection, it had expired and was gone forever.
So there I am $30 poorer and with no registration key for GT-Manager. I immediately send an email to the company explaining what had happened and gave them my product ID number (the number that your unlock code corresponds to).
No response comes right away. In the meanwhile I am frustrated by not being able to use GT-Manager when I need it, especially since I just put money down for it. I remove the program from my system, registry keys and all and reinstall, which puts me back in evaluation mode so at least I can trigger patches from it again.
Days pass with no reply. I finally am wondering if maybe the author has died and I should see about getting my money back. I send an email to Kagi and the author saying that I hadn’t received my registration key from the company and wasn’t sure what to do.
Right away the author of the program wrote back, apologized saying he was out of town on business for the past couple of days and gave me my unlock code. I punch it in and it doesn’t work.
Turns out that the product ID changed when I reinstalled the evaluation version. So now I am an idiot and need a second unlock code. I write back to the author explaining my situation and give him the new product ID. It’s been a day now and I’m wondering if I’ll get a reply at all. Seems likely he’d think I’m trying to rip him off and get two unlock codes for the price of one. And I have no way to prove otherwise.
It’s a very stupid situation. I should have disabled my popup blocker (I generally do when ordering things), and I should have known that the product ID was in the registry and thought about it before I got impatient and started fussing around. I think I assumed it was machine specific instead of installation specific, if I thought about it at all.
All in all, a pretty weak experience. The idea has occurred to me to try to set my product ID number back to what it was so that I can use the key I was given, but I really don’t want to screw around with it anymore until I hear back in case I screw up the ID again. If he’s kind enough to give me a second key I really don’t think I’d be able to find the nerve within myself to ask for a third.
Comments are closed on this post.
19 Comments on this post
haumovie on GT-Manager
July 19, 2003 at 10:15 am
Ahh. The world of science is certainly not problem free. Interweb is great….sometimes. I feel for you.
Brad on GT-Manager
July 20, 2003 at 2:28 pm
Update: the author sent me another key! Hooray!
haumovie on GT-Manager
July 21, 2003 at 1:03 pm
Nice one. Truly good service. My mate has a GT5 so let me know if it’s safe and easy to use. And does a Mac version exist?
Brad on GT-Manager
July 21, 2003 at 10:10 pm
There’s no Mac version, it seems. But it’s quite good on the PC. Much easier than screwing around with the GT-6’s onboard controls. I also keep my GT-6 under my desk so that’s a pain in the ass.
If he’s got a PC, tell him to check out the demo version. There are a lot of patches out there he can play around with loading and get an idea of what the program can do. You just can’t save banks and patches in the evaluation version.
yoosufoo on GT-Manager
October 18, 2003 at 4:53 pm
hey i’am a guitar fan ~ i am in China
i have got a GT6 and i down th gtmanager yet ,but it need pay some maney ! i don’t know how to pay!~
if you can give me your key id , i will very thinks of you ~i will make you happy!
Brad on GT-Manager
October 18, 2003 at 8:11 pm
As much as I want to be happy, I think I’ll have to decline that offer. I’m sure you could send the author an email and ask to work something out.
remon on GT-Manager
November 30, 2003 at 4:15 pm
shit man, that is a lot of text above, i didn’t read it all, just the juicy stuff. listen, if you may have a link to good usefull patches for the gt5 i am greatfull.
If you like, i have a bunch off good usefull patches for it, i can and will mail them for your mate.
see ya mate,
Remon
The Netherlands
chuck on GT-Manager
April 13, 2004 at 12:34 pm
Hi do youi have a good serial for the gt manager1.05 you can share with me thanks!!! if you do, can you send it to my hotmail, ch898@hotmail.com!!
Thanks
trent on GT-Manager
November 5, 2004 at 7:57 am
wow that was an interesting read… i’m just trying to hack that program now… starting to feel guilty about though after reading how authur is so nice and stuff… oh well, issa poo
Paul on GT-Manager
April 16, 2005 at 3:41 pm
Just change the date on your computer and the demo will keep working.
Rob on GT-Manager
May 26, 2006 at 1:31 pm
the software is cheap for all the effort someone puts into it. Pay for it so he can make it better you tight-asses
jeff in michigan on GT-Manager
June 7, 2006 at 4:13 pm
help….having problems with run time error
and I payed for it.
Nick on GT-Manager
October 30, 2007 at 11:18 am
just in case anyone wants to know what happened in the end…. I got Brad up and running with a new registration code and we all lived happily everafter :)
GT Manager is still going strong, and I’m always happy to help users out who’ve got in a pickle with their registration codes.
Nick.
http://www.bossgt3.co.uk
Brad on GT-Manager
October 30, 2007 at 11:59 am
Ah yes, Nick has always been great to me as I lose my registration reinstalling like once every six months. I should amend this article.
Hank on GT-Manager
April 4, 2008 at 1:22 pm
Dont waste your time with this product. I purchased this product, and spent the next 8 hours waiting for the activation code. After calling three times, the nice lady at Kagi told me the key was mailed before I purchased the product (somehow). She sent it too me “again” though.
Then the key wouldnt work. What a waste of time. Incompetence on every level. A shame, the trial version looked neat. Instead I went with a free version (Rachs), and it did everything I needed it to, and more.
Sorry for bitching, but after all my time and effort, all I got was a a splitting headache.
Attempt to purchase this product at your own risk.
EtherStreams on GT-Manager
April 5, 2008 at 12:40 pm
Hey Brad, I’ve used the GT Manager and loved it. What would be cool is if you posted the Author’s e-mail address so people could work out a way to buy it directly from him.
FXFloorboard on GT-Manager
September 18, 2008 at 8:51 am
Open Source alternative that also runs on OSX and Linux:
http://gtx.tinfoilmusic.net/
mannydingo on GT-Manager
October 24, 2008 at 9:06 pm
That program is in its infancy and will have bugs. The maker says so but it has worked for me with a little effort though I only used it for one thing so far. You can paypal him a donation of any amount you want but he doesn’t require it nor does he give you a lesser version for not donating. All he asks is that you get back to him with any glitches he finds.
Johnnygiant on GT-Manager
September 28, 2009 at 4:11 am
You don’t need to pay anything to edit your gt patch on your computer: just go there and download the right software.You can lake a donation but no registration is needed
http://gtx.tinfoilmusic.net/index.html